Shipping policy

Where we ship

Rockwell Robes currently ships to addresses within the United States.

Order processing

Orders are checked and dispatched within 1-2 business days. Orders are not dispatched on weekends or public holidays. You will receive a confirmation email as soon as your order is placed.

Delivery times

Most orders arrive within 3-5 business days after dispatch. Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by the carrier, weather, or peak holiday volume are outside our control.

Shipping costs

Shipping is free on all orders of $50.00 and over. Because every Rockwell Robes jacket is priced above this threshold, standard orders ship free with no minimum quantity and no hidden fees. Orders below $50.00 are charged a calculated rate at checkout based on weight and service level.

Gift packaging

Every order ships in a free gift box at no additional cost.

Tracking your order

As soon as your order ships, we email you a tracking link so you can follow your parcel to your door. If you have not received tracking details within 3 business days of ordering, please contact us.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not able to reroute a parcel once it has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.

Lost or damaged parcels

If your order arrives damaged, or does not arrive at all, email us within 7 days of the expected delivery date with your order number and, where relevant, a photograph. We will arrange a replacement or a full refund at no cost to you.

Returns

For details on returns and exchanges, please see our Refund Policy.

Contact

Rockwell Robes

PO Box 230037, Brooklyn, New York 11223, United States

Email: Support@Rockwellrobes.com

Phone: +1 888-627-4650