Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with any tags attached, and in its original packaging. You will also need your order number or proof of purchase.
To start a return, email us at Support@Rockwellrobes.com with your order number and whether you would like a refund or an exchange. We will confirm your return and provide instructions.
Returns should be sent to:
Rockwell Robes, PO Box 230037, Brooklyn, New York 11223, United States
Please request a return before sending anything back. Items sent to us without a confirmed return request cannot be accepted.
Return shipping
Customers are responsible for return shipping costs, unless the item arrived faulty, damaged or incorrect, in which case we will cover the cost and make it right.
Extended holiday returns
Any order placed between 1 November and 24 December can be returned or exchanged up until 15 January, so you can buy early with confidence.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is faulty, damaged, or if you received the wrong item. Email us within 7 days of delivery with your order number and a photograph, and we will arrange a replacement or a full refund at no cost to you.
Exchanges
If you would like a different size or colour, email us and we will guide you through the exchange. The fastest method is usually to return the item you have and place a new order once the return is accepted.
Non-returnable items
Gift cards cannot be returned. Items that have been worn, washed, altered or damaged after delivery cannot be accepted.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Support@Rockwellrobes.com.
Contact
Rockwell Robes
PO Box 230037, Brooklyn, New York 11223, United States
Email: Support@Rockwellrobes.com
Phone: +1 888-627-4650